General terms and conditions of Emergency Energy

Article 1 – Definitions

In these terms and conditions: 1. Entrepreneur: the natural or legal person who offers products and/or services to consumers; 2. Principal: the natural or legal person who enters into an agreement with the entrepreneur; 3. Agreement: instruction and authorization containing the request of the Authorizing Authority to SPOED ENERGIE for mediation, advice and possibly analysis of energy and energy consumption. 4. Reflection period: the period within which the principal can make use of his right of withdrawal; 5. Right of withdrawal: the option for the principal to cancel the agreement within the cooling-off period

Article 2 – Identity of the entrepreneur

Emergency Energy Korunahof 18 5551 DE Valkenswaard E-mail address: service@spoedenergie.nl Chamber of Commerce no.: 66868483

Phone numbers: 033-200-3023 06-29446033

Article 3 – Applicability 1. These general terms and conditions apply to every offer made by the entrepreneur and to every agreement concluded between the entrepreneur and the principal. 2. Before the agreement is concluded, the text of these general terms and conditions will be made available to the principal. If this is not reasonably possible, it will be indicated before the agreement is concluded that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the principal. 3. If the agreement is concluded electronically, notwithstanding the previous paragraph and before the agreement is concluded, the text of these general terms and conditions can be made available electronically to the principal in such a way that it can be easily accessed by the principal. way can be stored on a durable data carrier. If this is not reasonably possible, before the agreement is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or in another way at the request of the principal. 4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the principal can always invoke the applicable provision in the event of conflicting general terms and conditions. is most favorable.

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. 2. The offer contains a complete and accurate description of the services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the principal. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. 3. Each offer contains such information that it is clear to the principal what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular: • the price including taxes; • any delivery costs; • the manner in which the agreement will be concluded and which actions are required for this; • whether or not the right of withdrawal applies; • the method of payment, delivery or performance of the agreement; • the term for acceptance of the offer or the term for keeping the price unconditional; • the way in which the principal can become aware of acts that he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded; • the codes of conduct to which the entrepreneur is subject and the way in which the principal can consult these codes of conduct electronically; and • the minimum duration of the agreement that extends to continuous or periodic delivery of products or services.

Article 5 – The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the principal of the offer and the fulfillment of the associated conditions. After acceptance of the principal, the entrepreneur will place the order with the energy supplier chosen by the principal. After acceptance by the principal of the agreement of the chosen energy supplier, with due observance of the statutory 14 days reflection period, the agreement with the entrepreneur is automatically dissolved. After this, the general terms and conditions of the energy supplier apply. 2. If the principal has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the principal may dissolve the agreement. 3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. 4. The entrepreneur will provide the following information with the product or service to the principal, in writing or in such a way that it can be stored by the principal in an accessible manner on a durable data carrier: a. the visiting address of the establishment of the the entrepreneur to whom the principal can go with complaints; b. the conditions under which and the manner in which the principal can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. the information about existing service; d. the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and the manner of payment, delivery or performance of the agreement; e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration. f. if the principal has a right of withdrawal, the model withdrawal form.

Article 6 – Right of withdrawal

1. The principal may dissolve an agreement relating to the supply of energy during a reflection period of at least 14 days without stating reasons. The entrepreneur may ask the principal for the reason for revocation, but not oblige him to state his reason(s). 2. The reflection period referred to in paragraph 1 commences on the day following the conclusion of the agreement.

Article 7 – Obligations of the entrepreneur in the event of withdrawal

1. If the entrepreneur enables the notification of revocation by the principal by electronic means, he will immediately send a confirmation of receipt after receipt of this notification.

Article 8 – Exclusion right of withdrawal

The entrepreneur can exclude the following services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement: 1. Service agreements, after full performance of the service, but only if: a the execution has started with the express prior consent of the principal; and B. the principal has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;

Article 9 – The price

1. During the period of validity stated in the offer, the prices of the services offered will not be increased, except for price changes as a result of changes in VAT rates. 2. Contrary to the previous paragraph, the entrepreneur can offer services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer. 3. The prices stated in the offer of services are inclusive and exclusive of VAT.

Article 10 – Conformity and Warranty

1. The entrepreneur guarantees that the services comply with the agreement, the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.

Article 11 – Delivery and execution

1. The place of delivery is the address that the principal has made known to the company. 2. With due observance of what is stated in article 4 of these general terms and conditions, the company will commission approved orders with due speed. Switching normally takes 4 to 6 weeks.

Article 12 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. 2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described by the principal. 3. Complaints submitted to the entrepreneur will be answered within a period of 3 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply with a notification of receipt and an indication when the principal can expect a more detailed answer.

Article 13 Personal data

Spoed Energie will only process the data of the principal in accordance with its privacy policy. In doing so, Spoed Energie observes the applicable privacy regulations and legislation.

Article 14 Your rights

You can always ask Spoed Energie which data about you is processed. To do this you can send an e-mail. You can also ask Spoed Energie by e-mail to make improvements, additions or other corrections, which Spoed Energie will process as soon as possible. If you no longer wish to receive information, you can inform Spoed Energie of this. Information will only be sent if you have provided your e-mail address.

Article 15 – Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the principal and must be recorded in writing or in such a way that they can be stored by the principal in an accessible manner on a durable data carrier.

Article 16 – Disputes

Only Dutch law applies to agreements between the entrepreneur and the principal to which these general terms and conditions apply. A dispute will only be dealt with by the Disputes Committee if the principal has first submitted his complaint to the entrepreneur within a reasonable time.

In the event of disputes, the principal may turn to Stichting GeschilOnline. The Disputes Committee will not deal with a dispute or will discontinue the handling if the entrepreneur has been granted a suspension of payments, has gone bankrupt or has actually terminated his business activities, before a dispute has been dealt with by the committee at the hearing and a final decision has been issued. has been pointed out.